The Time Is Now: Visionary Leadership & the Shift to AI20190412191836

The Time Is Now: Visionary Leadership & the Shift to AI

KolbyApril 12, 20190 comments
The Time Is Now: Visionary Leadership & the Shift to AI Paul Smith, CEO, InfinitAI   As mentioned in one of my earlier blogs, I often feel a ...
Reengineering the World of Contact Centers20190405160453

Reengineering the World of Contact Centers

KolbyApril 5, 20190 comments
Reengineering the World of Contact Centers Paul Smith, CEO, InfinitAI Writing the last paragraph of my previous blog, “The Digital Contact Center,...
The Digital Contact Center20190328182840

The Digital Contact Center

KolbyMarch 28, 20190 comments
The Digital Contact Center By Paul Smith, CEO, InfinitAI   Today, the company I have the privilege of working for released a new paradigm and acc...
Don’t Confuse Practicality With Innovation20190208004936

Don’t Confuse Practicality With Innovation

KolbyFebruary 8, 20190 comments
Don’t Confuse Practicality With Innovation By Paul Smith, CEO, InfinitAI   CONTACT CENTERS AND CONVERSATIONAL AI In my experience with the ...
3 Things I’ve Learned in 10 Years With AI And Chatbots20181213164736

3 Things I’ve Learned in 10 Years With AI And Chatbots

Paul SmithDecember 13, 20180 comments
3 Things I’ve Learned in 10 Years With AI And Chatbots by Paul Smith, CEO, InfinitAI In the last 10 years I have had the good fortune to be on t...
The Work of Inclusion: Unmasking The Hidden Issues of Diversity20181205234601

The Work of Inclusion: Unmasking The Hidden Issues of Diversity

Paul SmithDecember 5, 20180 comments
The Work of Inclusion: Unmasking The Hidden Issues of Diversity by Paul Smith, CEO, InfinitAI We all hear about the diversity issues at tech heavyweig...