5 Tips For Smooth Implementations20191022210449

5 Tips For Smooth Implementations

KolbyOctober 22, 20190 comments
5 Tips For Smooth Implementations By Erin Scott McGee, Chief Customer Officer & Kolby Harvey, Chief of Content   Having implemented multiple ...
Using AI to Screen Job Applicants is a Terrible Idea20191014174803

Using AI to Screen Job Applicants is a Terrible Idea

KolbyOctober 14, 20190 comments
Using AI to Screen Job Applicants is a Terrible Idea By Kolby Harvey, Chief of Content   One of our core values as a company is to develop and de...
4 Things to Avoid When Crafting Omnichannel Experiences20190925222115

4 Things to Avoid When Crafting Omnichannel Experiences

KolbySeptember 25, 20190 comments
4 Things to Avoid When Crafting Omnichannel Experiences By Kolby Harvey, PhD, Chief of Content   First impressions matter, especially in customer...
A Brief Note on Customer Service20190806223811

A Brief Note on Customer Service

KolbyAugust 6, 20190 comments
A Brief Note on Customer Service By Paul Smith, CEO   Life often reminds us of things at surprising times. Right now, I’m recovering from major...
Conversation As Interface20190627184302

Conversation As Interface

KolbyJune 27, 20190 comments
Conversation as Interface By Kolby Harvey, PhD, Chief of Conversation   One of the things we as a company are most excited about is conversationa...
Superb Crew Interviews InfinitAI20190624191910

Superb Crew Interviews InfinitAI

KolbyJune 24, 20190 comments
Superb Crew Interviews InfinitAI InfinitAI CEO and Co-Founder, Paul Smith, recently sat down with Superb Crew for an interview about what we as a comp...
A Friendly Audience: Agent Assist & the Importance of Contact Center Agents in AI Implementation20190610182237

A Friendly Audience: Agent Assist & the Importance of Contact Center Agents in AI Implementation

KolbyJune 10, 20190 comments
A Friendly Audience: Agent Assist & the Importance of Contact Center Agents in AI Implementation By Paul Smith (CEO) & Kolby Harvey, PhD (Chie...
Is Your Organization Ready to Implement AI?20190506225702

Is Your Organization Ready to Implement AI?

KolbyMay 6, 20190 comments
Is Your Organization Ready to Implement AI? By Paul Smith, CEO   This past week, while developing my marketing budget, I took another look at a r...
From Academia to AI20190429150440

From Academia to AI

KolbyApril 29, 20190 comments
From Academia to AI By Kolby Harvey, VP of Conversational Technologies   After six years pursuing advanced degrees, it feels odd, to say the leas...
Diversity and Inclusion in the Contact Center20190418174522

Diversity and Inclusion in the Contact Center

KolbyApril 18, 20190 comments
Diversity and Inclusion in the Contact Center Paul Smith, CEO, InfinitAI   Throughout my many years in the world of tech start-ups, I’ve witnes...
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